We regularly receive questions about everything from our opening hours and shipping costs to our return policy and how to order. That's why we've listed the most frequently asked questions for you. This way you can quickly find the answer, without having to email or search.
Our FAQ is clearly divided into categories:
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General information – Where we are located, whether you can drop by somewhere and when you can reach us.
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Ordering & payment – How it works, what is possible and how safe it is.
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Shipping & Delivery – What to expect and what to do if something goes wrong.
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Returns & exchanges – What if you are not satisfied or have ordered the wrong item?
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Discounts & promotions – How to stay informed about offers or when you are entitled to a discount.
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Account & Privacy – What we do with your data and how to manage your account.
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Customer Service – How to reach us and how quickly we respond.
In short: we have tried to make it as easy as possible for you. Just look in the right category and you will usually have an answer immediately.
Is your question not listed? We are happy to help you personally.
We do our best to be as complete as possible with all our products. Dimensions, material, colour, finish, attachment, including or excluding screws - we include everything we know. However, we understand that sometimes you miss that one detail.
Maybe you doubt whether a size is really correct. Or you wonder whether a part is included or not. Or you just want to be sure whether it fits on your cabinet, door or wall.
We understand that.
That's why we say: just ask us.
You can always send an email to our customer service. We will get the product, measure something for you or check if everything is complete.
We would rather help you before you order, than have you left with doubts or the wrong product.
We do not believe in figure it out yourself . Even though we are a webshop, we believe in good and personal contact.
So are you having doubts about something?
Feel free to send us a message. We are happy to help.
