Frequently Asked Questions (FAQ)

We are an online store and do not have physical opening hours. Our webshop is available 24/7. For questions or support, you can reach us via email at info@smeedijzerenbeslag.nl . Additionally, we are available by phone on business days from 9:00 AM to 3:00 PM. We aim to respond within one business day.

Our company is located in Germany, at the address Bunde West 41, 26831 Bunde, Germany. We operate entirely online and do not have a physical store or showroom. All orders are processed and shipped directly from our storage facilities.

There is no physical showroom available. The store operates entirely online, and all products can be viewed and ordered via the webshop. Detailed product descriptions and photos on the website provide a clear idea of each product. For specific questions about a product, getting in touch is straightforward.

No, we do not have a physical store. We operate exclusively online. This allows us to offer a wide range of products and serve customers in different regions without additional costs for a physical location.

Placing an order is simple. Select the desired product in the webshop and add it to the shopping cart. Then proceed to checkout, fill in the required details, and choose a payment method. Confirm the order, and a confirmation email will be sent automatically.

Yes, it is possible to change an order, but it’s important to contact us quickly. Orders are often processed promptly, and once a track & trace code has been sent, changes are no longer possible.

We accept various payment methods, including iDEAL, credit card, PayPal, and bank transfer. The available options are shown during the checkout process.

Yes, payments are processed through secure and certified payment platforms. This ensures that all data is encrypted and remains safe during the transaction.

No, ordering on invoice is not possible. However, it is possible to pay afterward via Klarna.

For the Netherlands and Belgium (PostNL), orders are usually delivered the next business day after shipping. In Germany (DHL), the delivery time is typically 1-2 business days. For other European countries, delivery times vary between 2-5 business days.

Shipping costs vary by country. For an overview of shipping costs per country, visit: Shipping.

Yes, we ship to all countries within Europe. For countries outside of Europe, please contact our customer service to discuss the possibilities. The available destinations and corresponding shipping costs are displayed during checkout.

If an order arrives damaged, please contact our customer service immediately via email. Include photos of the damage and mention the order number. We will ensure the issue is resolved promptly.

Yes, after the order is shipped, a track & trace code is sent via email. This allows you to track the progress of the delivery. Haven’t received a track & trace code? Please check your spam folder first. Contact our customer service if you still haven’t received the code.

If your order hasn’t arrived, first check the track & trace code sent to you via email. This will allow you to view the delivery status. If the code doesn’t provide a solution, or if you didn’t receive one, please contact our customer service. We will investigate and resolve the issue as quickly as possible.

You have 14 days to cancel your order and an additional 14 days to return the products. Items must be unused and in their original condition. Return shipping costs are at your expense unless the return is due to our error.

Read the detailed return instructions on our page: Returns. Ensure that the item is unused and well-packaged for the return.

No, exchanges are not possible. Return the item and place a new order for the desired product.

After we have received the returned products, the purchase amount will be refunded within a maximum of 14 days, but usually within 2-3 business days. The refund will be processed through the original payment method.

Yes, discounts are regularly available. Check out the sales category in our webshop. We also frequently run special promotions, so keep an eye on our website for the latest deals.

For large orders, we offer custom discounts. Contact our customer service to discuss the possibilities.

Sign up for our newsletter to stay informed about the latest promotions and offers. Additionally, visit our webshop regularly to make sure you don’t miss out on any deals.

No, we do not offer gift cards at this time.

No, it is not necessary to create an account to place an order. Guest checkout is available. However, having an account offers benefits, such as faster checkout and easy access to previous orders.

Click on the account icon at the top of the page (to the right of the magnifying glass icon) and select "Create Account." Then fill in the required details, such as your name, email address, and a password. Confirm the registration, and your account will be ready to use immediately.

Your personal data is handled carefully and confidentially. It is only used to process your order and, if you have given permission, to keep you informed about offers and updates. We never share your data with third parties unless it is necessary to process your order, such as for shipping.

Yes, you can request to have your personal data deleted. Contact our customer service via email and clearly specify which data you want to be removed. Please note that certain data may need to be retained due to legal obligations, such as invoice information.

Click on the "Forgot password?" link on the login page. Enter your email address and follow the instructions in the email to set a new password. Didn’t receive an email? Check your spam folder or contact customer service.

Our customer service is available Monday to Friday, from 9:00 AM to 3:00 PM. You can reach us by phone at 085 3038675 or send an email to info@smeedijzerenbeslag.nl.

The customer service is open Monday to Friday, from 9:00 AM to 3:00 PM.

Yes, our customer service is available to provide advice on your order. Contact us by phone or email to discuss your questions. We are happy to offer personalized advice on products and applications.

We respond to emails on the same day, and during business hours often within an hour. Phone calls are answered directly by our own staff. If the phone is not answered, don’t worry, we will call you back.