We are an online store ; the webshop is open 24/7 .

Customer service (e-mail): info@smeedijzerenbeslag.nl .

Available by telephone: Mon–Thu 9:00–14:00 , Fri 9:00–12:00 .

We aim to respond within one working day .

We are located in Germany: Bunde West 41, 26831 Bunde (DE) . We operate entirely online and do not have a physical store or showroom . All orders are processed and shipped directly from our warehouse .

No. We operate entirely online . All products can be viewed and ordered through our webshop, complete with clear photos , complete specifications , and practical explanations . Do you have a question or would you like to discuss finishing or sizing? Feel free to contact us —we'll help you quickly and efficiently.

Here's how to order in four steps :

1. Select your product and add it to the shopping cart .
   
2. Go to the checkout , fill in your details and choose a payment method .
   
3. Review your order and click Confirm .
   
4. You will immediately receive a confirmation email with the details of your order.
   

Need help? Email info@smeedijzerenbeslag.nl or call Mon–Thu 9:00 AM–2:00 PM, Fri 9:00 AM–12:00 PM . We usually respond within one business day .

Yes—if you're quick. Contact us immediately after ordering. As long as your order hasn't been packed or shipped yet , we can usually:

• Change address
  
• Change item/variant or quantity
  
• Cancel order (with refund)
  

Once you've received a track & trace , changes are no longer possible. Want to make a change? Wait for delivery and use our returns/exchanges policy.

Fastest way: email info@smeedijzerenbeslag.nl with your order number and the desired change in the subject line.

You can also call us: Mon–Thu 9:00 AM–2:00 PM , Fri 9:00 AM–12:00 PM . We usually respond within one business day .

We accept the most common payment methods: iDEAL, credit card, PayPal, and bank transfer . You can see the available options during checkout .

Alternatives (same meaning):

• We accept the common payment methods: iDEAL, credit card, PayPal and bank transfer.
  
• You can pay via iDEAL, credit card, PayPal , or bank transfer ; you'll see the options at checkout.

Yes. Payments are processed via an encrypted (HTTPS/SSL) connection and are processed by certified payment partners . We do not see or store your full card details.

• iDEAL/bank transfer: in your own banking environment .
  
• Credit card: with 3D Secure / SCA where required.
  
• PayPal: in the PayPal environment .
  

Questions? info@smeedijzerenbeslag.nl · By phone Mon–Thu 9:00–14:00 , Fri 9:00–12:00 .

Ordering on account (paying later via invoice) is currently not possible. However, you can choose to pay later with Klarna during checkout.

How Klarna works (briefly):

• Select Klarna at checkout; you can now complete your order and pay within the timeframe Klarna specifies .
  
• Availability depends on country, order amount and approval by Klarna .
  
• Questions about approval or timelines? Klarna is here to help.
  

Alternatives:

• iDEAL, credit card, PayPal or bank transfer (in advance) .
  

Business or larger quantities?

Send us an email and we'll be happy to help: info@smeedijzerenbeslag.nl (by phone: Mon–Thu 9:00–14:00 , Fri 9:00–12:00 ).

During the holidays, adjusted shipping and service times apply.

Orders are still processed as quickly as possible, but due to high courier demand, deliveries may be delayed.

There are often fewer dispatch days, and our telephone service may be temporarily unavailable.

On weekdays, we remain available by e-mail for any questions or support.

Find the latest details on our holiday shipping & service page.

We verzenden met DHL. Na verzending is de levertijd naar Nederland en België meestal 1–2 werkdagen. Je krijgt automatisch een track-&-trace per e-mail.

Verwerking

De meeste bestellingen worden binnen 1 werkdag verzendklaar gemaakt. Bestel je in het weekend of op een feestdag? Dan verwerken we je order op de eerstvolgende werkdag.

Let op

Als een artikel niet direct leverbaar is, vermelden we dat op de productpagina of tijdens het afrekenen. In drukke periodes kan de bezorging iets langer duren.

Vragen? info@smeedijzerenbeslag.nl · Telefonisch ma–do 9:00–14:00, vr 9:00–12:00.

We ship all our orders with DHL . You can always see the exact rate at checkout before you complete your order. Below are the guidelines:

• Netherlands: up to €6.95 — free shipping from €75
  
• Belgium: up to €7.95 — free shipping from €75
  
• Other countries: Shipping costs vary by country. For a complete overview, please visit our Shipping page .

Yes. We ship to all countries within the European Union (EU) . For destinations outside the EU , please contact our customer service for options and a rate estimate. During checkout, you'll see the available countries and shipping costs based on your address and shopping cart. (Please note: for shipments outside the EU, any import/customs fees are the responsibility of the recipient.) Rates & information: see our Shipping page.

Contact us immediately (preferably within 48 hours ). Email info@smeedijzerenbeslag.nl with:

• your order number
  
• photos of the damage (product) and the outer packaging + shipping label
  
• a brief description (e.g. part broken/missing)
  

Important: Please keep the box, cushioning material, and the damaged item until it is handled—the carrier may request an inspection.

Solution: We'll quickly arrange a replacement , part , or refund —whatever works best for your situation.

By telephone: Mon– Thurs 9:00 AM–2:00 PM , Fri 9:00 AM–12:00 PM .

Yes, every order comes with a DHL track & trace code . As soon as your package is shipped, we'll automatically send you the code by email. You can use this link to track your delivery in real time .

Didn't receive an email? Check your spam folder first. If the code isn't there, please contact our customer service .

Didn't receive your order? First, check the track & trace code you received by email. This will show you the current status of your shipment.

If the code doesn't provide any clarity, or you didn't receive a code at all, please contact our customer service . We'll investigate the issue immediately and provide a quick solution .

You can cancel your order within 14 days of receipt. You then have another 14 days to return the products. The items must be unused and in their original condition , including packaging.

Return shipping is your responsibility, unless there was an error on our part. You can find all the details and instructions on our Returns page .

Want to return (part of) your order? Please follow the return instructions on our Returns page . Make sure the products are unused and properly packaged , so they arrive safely and in their original condition.

Unfortunately, a direct exchange is not possible. Would you like a different product? Simply return the item you don't want and place a new order for the desired product.

This way, you can be sure you'll receive the correct version or size, and your order will be processed quickly . Our team will ensure your return is handled correctly as soon as it arrives.

Once we've received and inspected your return, we'll initiate the refund . This will always be done via the original payment method .

Officially it can take up to 14 days , but in practice the amount is usually back in your account within 2-3 working days .

Yes, we regularly have discounts and special promotions . You'll always find the latest offers in our Sale category . We also regularly organize extra promotions, such as weekly deals or seasonal discounts .

Don't want to miss anything? Subscribe to our newsletter and receive the latest discounts and inspiration directly in your inbox.

Yes, we offer customized discounts for large orders . Contact our customer service to discuss your needs and the options available. We're happy to work with you to find a suitable solution.

Want to stay up-to-date on our latest offers and promotions ? Subscribe to our newsletter and receive updates directly in your inbox.

You'll also find all the current discounts and special offers in our Sale category . So visit our webshop regularly to make sure you don't miss out on any great deals.

No, we don't currently offer gift cards . However, you can certainly surprise someone by ordering a nice product directly from our webshop and giving it as a gift.

No, you do n't need to create an account to place an order – ordering as a guest is always possible.

An account does have advantages: you can order faster , easily view your order history and your details are stored securely for future purchases.

Creating an account is easy. Click the account icon at the top of the page (to the right of the magnifying glass) and select "Create Account." You can also go directly to [ Register ].

Enter your name , email address and a password , confirm the registration and your account is immediately ready for use.

We always handle your personal information with care and confidentiality . It will only be used to process your order and—if you have given permission—to inform you about offers and news.

Your information will not be shared with third parties , except when necessary to process your order, such as when shipping via DHL. Read more in our Privacy Statement .

Yes, you always have the right to have your personal data deleted ( right to be forgotten under the GDPR). You can easily request this via email to our customer service.

Please note that some data – such as invoice and accounting information – must be retained by law and therefore cannot be deleted.

No problem! Click here on [ Reset Password ] . Enter your email address and you'll immediately receive an email with a link to create a new password .

Follow the steps in the email and you can log in again immediately.

Our customer service is available Monday to Thursday from 9am to 3pm and on Friday from 9am to 12pm .

You can reach us by phone: 085 3038675 or send an email to info@smeedijzerenbeslag.nl .

Our customer service is available Monday to Thursday from 9am to 3pm and on Friday from 9am to 12pm .

You can call us at 085 3038675 or send an email to info@smeedijzerenbeslag.nl .

Yes, our customer service team is happy to help you with personalized advice about your order. Whether you're unsure about which product to choose or want to know which solution best suits your situation, we're happy to help.

Contact us by phone or email and our team will give you targeted and reliable advice .

During our business hours, we usually respond to emails within an hour . Often even faster. Phone calls are answered directly by our staff whenever possible.

If your phone isn't answered, don't worry: we 'll always call you back .

No, you'll be chatting with our smart assistant , "Forge." Forge is trained to help you quickly and clearly with most questions about products, orders, and service.

And Forge will usually refer you to customer service if personal contact is required. This way, you can be sure you'll always get the right answer.

Our assistant, Forge, will help you with many questions about products, orders, and service. Where human intervention is required, Forge will create a clear summary of the chat and categorize your questions so our team can address them immediately.

You will then receive a clear and complete answer from our customer service.

Our assistant, Forge, will help you with many questions directly in the chat. If your question requires personalized support—for example , order issues, returns, or detailed advice —Forge will automatically refer you to our customer service team .

This way you always receive a targeted and complete answer , from the digital assistant or from an employee.